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GMAC Reviews

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  • Cadillac repair service



    On March 17th, my 2005 Cadillac Escalade was taken to the dealership in Bend for regular mainenance/service as well as a tire rotation. At the time of the service, the vehicle was in perfect condition and had no issues or problems. It should be noted this vehicle is a second vehicle in our family and is only driven on occasion as I have a work vehicle assigned in my profession. Approximately 2-3 weeks after the service, a friend noted to me the front right tire was missing its hub cap. Also at that time, I noted the oil pressure gauge was reading zero and appeared nonoperational. I... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    kjoye's Picture   kjoye    0 Comments   Comments
  • Douglas Howell Consulting



    Ally finical, in my business experience is the most incompetent organization I ever dealt with. When a customer wants to pay an outstanding obligation and they do not have payment options set up through banks, and the answer from them is we will have it set up sometime in future AND AT YOUR EXPENSE mail it to us , GM in Red Deer Canada Kipp Scott were professional and courteous. This will not make me purchase another A GM product in the future or will recommend GM to other people. Will this end up in the electronic dustbin like most customer complaints? More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    deadwood's Picture   deadwood    0 Comments   Comments
  • Farmer



    I do not have a complaint; I am upset that Ford trucks have lap-top features, and I am planning truck purchases this year. GM trucks are our preferred truck, Kansans believe ford cars have chevy beat. (That makes me mad - especially with the talk saying we had to use tax dollars to keep our choice.) I don't care if ford cars, beat our cars at the pump, my point is farmer's have MBA'S, BS, AS, and we want to keep our tough trucks, and include our lap-tops. I am a 3rd generation farmer - GM you can do this! "Farmer's with an attitude!" bucket seats and the... More...
    (Miscellaneous)
    4Charles's Picture   4Charles    0 Comments   Comments
  • GMAC Second Mortage



    I have a second mortage with GMAC. I am in the process of refinancing my first mortage from a 7 1/4% to a 3% I have been waiting on GMAC to provide Bank of America with the subornation paperwork that I was told would only take 7 days. It has been over a month and now I have lost out on my refinance and have to reapply. This is the worst I have ever encountered from a company. When I called and talked with the supervisor she told me she would call me back the next day but she never did. I called the folloing week and the next supervisor I spoke with told me that the paperwork was with the... More...
    (Real Estate, Brokers, Mortgages)
    kstephen91's Picture   kstephen91    1 Comments   Comments
  • BAD COSTUMER SERVICE



    I've had this car insurance for about 4 years now and have never had a need to to use their roadside assistance(thank God) until today when my car wouldn't start. I called customer service and the wait time was 10 minutes, so I hanged up and decided to try the Spanish option and to my surprise, they answered right away. I thought everything was going well until the lady had to put me on hold for like 10 minutes. She then came back and asked a couple question and put me on hold again and it seemed like forever. She then transferred me to someone else and that lady had to put me on... More...
    (Insurance)
    vickyn's Picture   vickyn    0 Comments   Comments
  • Mortgage Company



    I am a medically disable veteran who has lost hearing in his left ear. After coming home from the desert I found a job doing surveillance work. Long end of it the casino industry has taken a dive due to the economy. having lost my job there I moved on to oil feild work, with no experiance I started at the bottom. Which begn my problems. I have a home loan through GMAC mortgage for a little over seven years. Having never been late, always paying a little extra when i can, I have been a faith pay your debt on time person. Losing my job with the casino made a serious income deficensey. So... More...
    (Miscellaneous)
    GMAChater's Picture   GMAChater    0 Comments   Comments
  • GMAC won't correct error



    We sold a house in March, 2006. A second mortgage held by GMAC was paid off at closing. GMAC has reported us as delinquent on payments due the following May and June. We have provided documentation of the payoff including the HUD settlement sheet. GMAC refuses to correct their error. There is no way to contact a responsible person at GMAC. We are having to move and are applying for a new mortgage...not with GMAC needless to say. While GMAC has been stalling the rates have gone up. This will cost us money for decades to come. More...
    (Real Estate, Brokers, Mortgages)
    massenoj's Picture   massenoj    0 Comments   Comments
  • TRYING TO PAY MY CAR PAYMENT!



    I HAVE BEEN PAYING MY CAR PAYMENT FOR 2 YEARS NOW, NEVER HAVE HAD A PROBLEM. THAT ALL CHANGED WHEN I TRIED TO PAY IT THIS MONTH. FOR SOME REASON MY PASSWORD WAS WRONG FOR MY ONLINE ACCOUNT SO IT LOCKED ME OUT. IT THEN TOOK MY TO MY SECURITY QUESTIONS BUT GUESS WHAT?? THOSE WERE WRONG AS WELL!! THEN WHEN I CALLED I WAS ON HOLD FOR 30 MINUTES JUST SO THEY COULD TELL ME THAT I WOULD HAVE TO CALL BACK TOMORROW AND SEE IF THEY COULD UNLOCK MY ACCOUNT ONLINE AND THERE WAS NOTHING THEY COULD DO FOR ME.ALSO STAING THAT MY ZIP CODE WAS WRONG ON MY ACCOUNT SO PAYING IT OVER THE PHONE WOULD BE... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    CECELIA's Picture   CECELIA    0 Comments   Comments
  • financed



    Why is that GMAC was bailed out by the federal government with out tax money, and they will not try to help the consumer with financed thought their company. They filed chapter 11,and the government help them out. But when my wife job and i had to filed chapter 7, that has been discharged for 2yrs, they will not financed me a car, they wouldn't give a 2nd change like the govenment gave them. I make enough money and,see my chapter 7 and automatic denied me. But the government didn't do them that why. All I'm asking for is a 2nd change to rebuild my credit, i'm quite able... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    carlwdavis's Picture   carlwdavis    0 Comments   Comments
  • Breach of Contract



    I was verbally informed by GMAC (twice) that they had granted my request to defer my automobile payments. I then recieved a call from their collections department saying I owed a partial payment. I escalated the call to a supervisor who confirmed that there was documentation supporting my conversation regarding the deferement. She informed me that one department said yes however later a different department said no. I do not want to get an attorney involved however they are at fault and not willing to make it right even though they are the ones who sqrewed up. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • GMAC Lease turn in



    I HAVE BEEN SCAMED AND EXTORTED BY GMAC: I am looking for other individuals who have been subject to the fraudulent business practices of GMAC lease turn in program to join me in a class action law suit against GMAC: I to have been scamed by GMAC, I leased a Hummer back in 2006, In may 2009, I turned it in under the alloted miles and in good shape. I took it to the dealership and myself and an employee of the dealership looked the vehicle over and noticed no damage which he agreed. Mind you I have never had a late payment or missed a payment for this vehicle or any other credit card... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    ChuckWash's Picture   ChuckWash    0 Comments   Comments
  • saudi arabia GM



    1st of all i am a gmc consumer since 1982 ites my favorite car. but I have many problems with my 2006 yukon. 1st i had a very week noise in the machin and when i took it to a mechanical he told me that i have to repair it or i will loose the complete machin so i repaird it by 2000$ although i have been making all the services in the gmc workshop but they didn't discover the problem until it reached that level. laterly i have an other problem with the 4wd system, which turns on by it self and couldn't diconnect so i have a big problem specily in the long distance roads. when i... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    adnan's Picture   adnan    0 Comments   Comments
  • Want to settle account



    Hello I contacted GMAC last week and spoke to a CSR named Wanda. At first she seemed understanding an listened then she turned mean on me. I wanted to settle my account for $1500 and she did not want to work with me. Wanda insisted on $2200 and I told her that I can only do $1500. The customer service over the years for GMAC has gotten worse and no improvement. She threatened that my account would go to further collection if I break this verbal agreement with GMAC. I told her that I will submit my settlement in writing as well. She then threaten a collection agency again. Wanda then hung up... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • Worst Customer Service



    Am a Navy spouse in Guam & need a permission letter to ship my car back to the mainland. They took down the wrong fax number and I never received the letter. Consequently had to change my shipping date. They told me they were unable to send me a pdf of the letter to my email. The people I spoke to were at a call center in Manila. I asked to speak to someone in the US and they were not allowed to give out any numbers to some higher ups. With the time difference, I had to call them 6 times so far and have not even received a hard copy through the mail. The call centers are useless. And... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    fernandmj's Picture   fernandmj    0 Comments   Comments
  • GMAC Customer Service Full of Errors



    I had my last car financed through GMAC. This car was written off in June 2009. My insurance paid out majority of the value but left $517 owing to GMAC. I have been liaising with a customer service consultant at GMAC to organise for my gap insurance to cover this. Last week, the amount of $319.00 was taken by GMAC out of my bank account without my knowledge and without my consent. I called customer service and after 20 minutes on hold spoke with someone who told me she couldn't help me. She transfered me to someone who could. I got this persons voice mail and left a message saying it... More...
    (Credit Cards, Finance, Banks)
    kchar01's Picture   kchar01    0 Comments   Comments
  • GMAC



    I leased a Cadillac Escalade from GMAC. The truck was stolen for 4 months before they recovered it. Suprisely the vehicle was in good shape when recovered. The 1st month the truck was gone i called GMAC to make a payment. they refused saying the vehicle was a total lost. Month 2 i did the same thing. I havent driven or seen the vehicle in 4 months, i understand im still responsible for the payments. However GMAC starting call DEMANDING payment! I was shocked. Not only did they demand payment, but they also charged me LATE FEES!! I WILL NEVER EVER EVER IN LIFE LEASE/FINANCE and GM... More...
    (Credit Cards, Finance, Banks)
    GMACSUX's Picture   GMACSUX    0 Comments   Comments
  • Very Unhappy (New) Customer



    VIN#1G2ZH528X54165994 Pontiac G6 (2005) The car came w/a key pad that no longer works and the 1 key given does not unlock the door nor trunk. I'm unable to lock my doors. The driver side window is getting stuck. I was told that it was a cylinder in the window. This is the 3rd set of issues I had with this car and I just purchased the car the 1st week of Nov. I'm total unsatisfied with all of the issues. I have file a formal complaint with the attorney general. I'm awaiting their response. I will forward you the case number once I receive it. As of now I feel very unsafe... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • chevy cavalier



    I lost the first one i Wrote, so I'll be a bit more brief, I bought this 2004 chevy cavalier and just a few erks that I presently live with driving this car. Finally after 5 years paid this car off. I bought this car with 24,800 miles and today have 94,500. Not bad after five years. I'll start with the exterior. On the driver's side the door is horribly rusting out, the window has streaks that are in between the glass ((always there), the frame itself is cracked and I have not been able to use the trunk for the past 2 years as it will not close! These are just a few... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    jfredrick's Picture   jfredrick    0 Comments   Comments
  • unfair



    i wrote a letter on my service i recently took my truck in for i was sold a wax package that i was told if any rock chips were to rust they would be fixed and when i brought to gmc attention nothing is bening done about it , so i was sold this package on false words. i think i should be given this money back as it is not true. i was also sold a package for oil sprays and when i took it to a garage and put it on a lift, it was done very poorly spots missed all over had to pay some one else to do it right so my truck doesnt rust. i even took the manger of midnorth motor in sudbury ontario... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    brgrbill's Picture   brgrbill    0 Comments   Comments
  • laid off for 7 months



    I work for a GMAC dealership and I lease a 07 G6 Well in March of 09 I was laid off well thing have gotten tight so I did not make 2 payment byt spoke to GMAC Rep in the philippines NICE I buy and American made car and spoke to someone who can not speak American. so I get a number and talk to Jarom who does not note file then I get a letter and talk to Walter and then Frank calls I have ask GMAC to help me and all they would like to do is REPO my car well I told them would it not be better to help then get another car back you can not sell. Well the way it looks after 32 yrs of gm... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    joannat123's Picture   joannat123    2 Comments   Comments
  • CAR CREDIT AGREEMENT- AN ABSOLUTE DISASTER



    COMPLAINT- After calling and getting through finally I was told that the last payment of certain amount will be taken on 11-08-09 by Direct Debit. This was all done. We were waiting for final statement, instead received a statementfor the last year only asking a staement closing balance. Nobody mentioned this before and why GMAC cant take this payment by DD is very puzzling. Any way after waisting and waiting for 1hr and 40 minutes in total we made the payment and even then the adviser over the phone kept saying "you have to get clearance". All I asked was a letter saying that we... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    london's Picture   london    0 Comments   Comments
  • GMAC lost keys complaint



    I turned in my leased Trailblazer over to a Ford dealership and well after GMC picked up the blazer, they sent me a letter staing a set of keys were missing and I owed them 125 dollars. I know I turned in two sets and the ford dealership confirmed this. After a year and I thought this was over, they again wrote and said I owed them money. Ford asked for a list of items when vehicle was picked up to show the keys weren't there. GMC refused. Now they turned me over to a collection agency. I called and spoke with a person that did not care. She only wanted the money. I bought GM cars for... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    jerseygent's Picture   jerseygent    0 Comments   Comments
  • GMAC customer service



    For over 50 years my father was a GM car dealer (Cadillac). He was a staunch advocate of 'American-made cars' and was loyal to GM until his death a few years ago. No one in our family has ever purchased any vehicle that was not made by GM. My husband and I have a leased vehicle, the lease is up this month. We contacted the dealer two months ago about 'turning' the vehicle in. Dealer at the time was worried about the TAXPAYER buy-out and told us he would look for a vehicle for us, not to worry and that Cadillac had a 'Pull-Ahead' deal and we would not have to... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Dismayed's Picture   Dismayed    1 Comments   Comments
  • GMAC customer service credit report error



    An erroneous report from GMAC has been affecting my credit score for years. I lease a Cadillac every three yrs. In 5/2000 I leased a car. My dealership asked for me to turn my car in early, in 3/2003, which I did and leased another car. Somehow, the communication broke down between Cadillac and GMAC and the 5/00 lease was not posted as paid until 2/04 and meanwhile this accounting error was showing on my credit report as an "adverse" account. I do not recall receiving much information at the time, but did call them twice to resolve the issue. Meanwhile, my postoffice had... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Dorothy's Picture   Dorothy    0 Comments   Comments
  • CHRIS MAY0 GMAC WHAT



    I will never recommend GMAC products to any customer ever!!! Chris from Brisbane City Branch has no compassion I am sick of the threatening calls at work. He doesn't want to know my current situation and doesn't care all. I am in a very bad financial situation at the moment and have been for some time I have made payments on the loan regularly but not the monthly amount required and I am not that far behind yet he continues to ignore my circumstances and threatens to reposses the car!!! God sake give me a break. I have other loans as well they understand my situation and are... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    tammyk's Picture   tammyk    0 Comments   Comments
  • Smartlease account



    My husband and I are currently behind on our account. We have done everything, including trying to get out of the lease to resolve this matter so we do not have to continue to be berated and harassed regarding our account. We were told today that GMAC does not accept partial payments ever although we have paid them in an attempt to keep our account from further deliquency. The extensions that GMAC offer including half to whole payments which do not help because if we could do that then what is the purpose for applying for an extension? This situation has been an ongoing nightmare that... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • How do you spell c-o-m-p-a-s-s-i-o-n?



    My name is Chasity Strawder. I am a leasee of a 2007 Pontiac G6. My husband, Terrence, is a co-leasee. We actually started out with 2 G6's, but one repossessed in June '07 following a job loss in our household. Since around May of 2007, times have been really rough because of the job loss-our car was repossessed, we were homeless, hungry, etc. During this difficult time, GMAC has been the hardest creditor to deal with. I mean when we have done everything in our power to make payments when we can, it still isn't good enough. Matter of fact, today, (12/19/08,)I contacted our... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    chasity10's Picture   chasity10    2 Comments   Comments
  • lack of customer service



    To whom it may concern, I have purchased 2 brand new trucks. One in Oct. 2002, I bought a 2003 Silverado and the next year I purchased a 2004 Silverado Duramax. I received our monthly statement to be paid in September for the 2004. The remaining balance for this truck was only $785.33. Our monthly was $750. We sent in the payment for the full amount of $785 to pay off the truck. They received this payment and posted it on 9/29, it was due on 9/30. I then received another bill for $33.11. I called customer service to find out why they were charging me for a late charge that was there... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    RHODONA's Picture   RHODONA    0 Comments   Comments
  • ?



    I leased a car from GMAC for 3 years, & turned it in 7/14/08, with fewer miles than I was allowed. The car was immaculate, floor mats were removed just prior to turning it in, full gas tank, new oil and inspection/license stickers and front tires only 8 months old. Over 3 months later, I have received a bill in excess of $1,775 for "damages" to the car, including a "damaged odometer and vin sticker", scrapes and dents and "excessive wear on the front tires". The inspection report was from Big H Auto Auction, whom I have no knowledge of. In this economy, I... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    onebzzyb's Picture   onebzzyb    0 Comments   Comments

GMAC Reviews By Product


GMAC Comments


WilliamJ says: (7 years ago)
 0
I have been told that I have been turned over to a collection agency for being 4 months behind. GMAC has told me that I have never missed a payment and am current and have no blemishes on my account. They say the collection agency wants to repo my car??? My credit card co sent me a letter saying I have just got a major derogatory report from GMAC and so is limiting my credit from $50,000 to $700. I have been with them for 20 years and always paid in full??? I can't get through to this asset recovery company. The GMAC foreign operators, I guess, are told not to discuss or explain the problem?? Based on what I am reading it looks like I'm in a lot of trouble. I would pay off my car if I thought that would help but my credit will need to be resolved and from what I am reading GMAC will probably not send me a title and repo the car anyway. Congress Person/Senator HELP!!!



TARAG76 says: (8 years ago)
 0
To whom it may concern,

I won’t make this letter too long but I do have to let you know my husband and I recently had our car, a 2007 Pontiac Torrent, repossessed by GMAC on May 20th 2009, unknowingly and unfairly, and almost illegally. Also we had a notice that until June 11th we could pay the three months we were in arrears to get our car back before the car was put up for auction to be sold. My husband called the PPS repo center in Manalapan NJ that GMAC customer service and redemption center gave us to contact so we could get our belongings back right away then pay, because we have a baby, we had money in there, I had just put my husband’s clothes in the car that morning to go to the dry cleaners, and my medication was in the glove box, along with the baby seat, her clothes, her shoes etc. I left at least 12 messages over the course of two weeks with PPS to get my belongings back. We also have the certificate of title to the car, free and clear because Pontiac or GMAC messed up on the paper work initially when we changed our lemon car, a g6, to the Pontiac torrent back in September of 2006. I called nonstop to every customer service department I could get a hold of to try and find out why we had the title. Finally I called the dealership where we picked up our car, located In freehold NJ, and the manager there stated after looking over our file that we had in fact done a smart lease initially with the G6 but after it was deemed a lemon, we were offered a buyout option on a new car. We chose the torrent, and the paperwork was finalized. We were told that the payments would continue untouched, only the car would be changed in their system and the financing option. They also sent us a check back for about $1200 which was the difference in price for the two cars.


THE AMENDMENT TO THE CONTRACT YOU SIGNED WAS FOR A FINANCE (A SMART FINANCE) HOWEVER THEY NEVER CHANGED IT IN THE FINANCING DEPARTMENT (NEVER SENT THE PAPERWORK IN). SO THE GMAC HEADQUARTERS DIDN’T EVEN KNOW WE HAD A TORRENT. WE HAVE THE TITLE. EVEN THOUGH THERE IS A LIEN AND WE ARE WILLING TO PAY OFF THE LIEN, THEY ILLEGALLY REPOSSESSED THE CAR, AND NEVER GAVE US ANY NOTICE THAT A PAYMENT HAD TO BE MADE UNTIL THIS SITUATION WAS FIGURED OUT. NEDDY, THE ACCOUNT MANAGER I SPOKE WITH OVER AT GMAC HEADQUARTERS, SAID TO HOLD OFF ON PAYING MORE UNTIL THEY SPOKE WITH PONTIAC IN FREEHOLD AND FIGURED THIS OUT AND RESTRUCTURED OUR PAYMENT PLAN IN THE FINANCING DIVISION.


THIS WAS NEVER DONE. THIS MORNING I RECEIVED A VOICEMAIL FROM A MR. LYNCH STATING THAT I HAD TO CALL HIM BACK BY 3:30 PM EASTERN STANDARD TIME IN ORDER TO HAULT THE REPO, AND TO MAKE GOOD ON THE PAYMENTS THAT WE ARE BEHIND ON, UNTIL THE SITUATION IS RECTIFIED. THEY HAD NO IDEA THE PEOPLE CAME TO PICK UP THE CAR WEN I SPOKE TO MR. LYNCH AT 12:20 PM. I TOLD HIM I HAVE THE TITLE; IT IS ILLEGAL TO REPO A CAR THAT WE OWN. HE AGREED AND HAD SAID Neddy, the account manager had GIVEN SPECIFIC INSTRUCTIONS TO NOT HAVE THE CAR REPOD UNTIL AFTER 3:30 PM EASTERN STANDARD TIME WHICH THEY DIDN’T FOLLOW. He disagrees with neddy’s decision, but at this point he says its out of his hands and we have to g=take legal action, take them to court, and also call the redemption center to show proof we do own the car and to get it back.A couple months later we had received the clear title to the car. I was baffled, called the dealership and they told us they messed up on our paperwork and needed the title back. I kindly obliged, under one condition; send us proof we are financing and not leasing. The reason I asked this was because in January of 2008, I received my monthly GMAC bill in the mail and noticed some terms looked different. I compared it to the last month’s bill, and saw it changed from a finance to a lease, and the monthly payments left went from 18 to 30 something. That’s when I started calling gmac nonstop. No one would help me, and they just kept saying they would have someone call me back.

I told her simply, get me the correct paperwork so we can get this all right and fixed, and ill send you a payment. But get this fixed first. This is so crazy, confusing and upsetting.

Well, Neddy called at least 3 times a day for the next 2 weeks harassing us for a payment…she would not provide anything to us. On May 20th, about a week after speaking with Neddy I was upstairs putting my daughter down for a nap, came downstairs, listened to the voicemail messages and there was one from 8:45 am that morning from a man named “ mr lynch in the resolutions department “ who stated I had to call him back by 3:30 pm eastern standard time asap. I went outside first to get the mail and then I planned on calling him the moment I came back inside. When I walked outside, lo and behold, my car was GONE. I called the police, they told me that Pontiac ordered the repossession, and they faxed a copy to me. Funny thing is….the license plate the repo man was looking for was NOT MY CAR’s license plate; the plate was from my old G6 I leased; the plate I had for MY CAR is for the ONE we own. Wrong license plate you guys have. So how did he pick up a car with incorrect plates? How did he know that was the right car? He couldn’t‼! He ILLEGALLY TOOK MY CAR; HE STOLE IT.

Finally in march 2009 I was so fed up, confused, and had figured it out on paper that I thought we were still paying for a car we already owned free and clear as per the title, and since no one EVER got back to me regarding this whole mess….i stopped making payments. Then someone would pay attention. And yes they did. So finally they started listening to our problems, and forwarded our calls up and up the ladder until it fell in the lap of this lady named Neddy who claimed she was the Vice President’s assistant. She told me that we do not own the car, the title I have means nothing, we still owe about $5,000 to finish up the lease and then we would have to turn it in in November or December….i do not remember which month it was that she told me. I told her, look, I don’t have the new paperwork from when we transferred the lemon g6 to the torrent…can you please forward me the contract so my husband and I can read it and then we will pay again….but we need to know whats really going on! Its not fair to us! She said she didn’t have the paperwork either and that’s why she was calling me. Apparently, according to neddy, she didn’t even have in her system that we had the torrent, and that we gave the g6 back to the dealership in February this past year and still owed $5,000 on the returned vehicle. I lost it after that.
I had my 2 year old’s car seat, all my money in my console hidden, my two prescriptions hidden in there since I had just picked them up from the pharmacy the eveningprior to this incident, and I had about 50 shirt and pants of my husbands that I put in the car that morning to drop off at the dry cleaners after my daughters nap.

Called 1-877-845-8862 THIS IS THE REDEMPTION CENTER TO GET OUR CAR OUT OF REPOSESSION, EXPLAIN THAT PONTIAC DEALERSHP MADE A HUGE ERROR AND SENT US THE TITLE BEFORE HAVING US PAY THIS OFF. THEY HAVE NO PAPERWORK AT FREEHOLD PONTIAC SHOWING WE EVEN HAVE THE PONTIAC TORRENT. THEY SHOW WE HAD THE G6, AND TURNED IT IN.

So I went back and forth with the redemption department. I sent them a copy of my free and clear title. No liens, no one on there but BRADLEY C. Galen, my husband. They ignored me. Then I got a letter in the mail stating we had until May 31st to go to PPP to pay the money owed which was approximately $1400 to get our car back before it went to auction. We went to PPP May 26th to pay….but…..the car was gone. Already sent to the auction in Maryland. And our money in the car was gone our prescriptions were gone and so were half of our clothes. We called Manalapan police and they took our report. So did Marlboro twp police regarding the car being stolen from us. This is all going to court soon.

We want our car back. I lost my job due to this because I still have no transportation. I have a 2 ½ yr old daughter who I cant drive anywhere unless I rent a car or borrow one because our credit is ruined now that a repossession is on our report. Brad Galen had 3 Pontiacs in the last 5 yrs, always paid on time, was a loyal customer and this is the way it ended. We need this resolved. If I have to bring it to the courts again and let the news stations know, the bbb and shame on you I will but I don’t want to go that far because I am not the type of person to seek revenge. But in this case we were taken advantage of, left to rot.

If you have any conscience or feelings at all you will make this right, and look at the attached Clear Title and purchase agreement of the Pontiac torrent we have. I have attached it for you.



TARAG76 says: (8 years ago)
 0
HEADQUARTERS DIDN’T EVEN KNOW WE HAD A TORRENT. WE HAVE THE TITLE. EVEN THOUGH THERE IS A LIEN AND WE ARE WILLING TO PAY OFF THE LIEN, THEY ILLEGALLY REPOSSESSED THE CAR, AND NEVER GAVE US ANY NOTICE THAT A PAYMENT HAD TO BE MADE UNTIL THIS SITUATION WAS FIGURED OUT. NEDDY, THE ACCOUNT MANAGER I SPOKE WITH OVER AT GMAC HEADQUARTERS, SAID TO HOLD OFF ON PAYING MORE UNTIL THEY SPOKE WITH PONTIAC IN FREEHOLD AND FIGURED THIS OUT AND RESTRUCTURED OUR PAYMENT PLAN IN THE FINANCING DIVISION.


THIS WAS NEVER DONE. THIS MORNING I RECEIVED A VOICEMAIL FROM A MR. LYNCH STATING THAT I HAD TO CALL HIM BACK BY 3:30 PM EASTERN STANDARD TIME IN ORDER TO HAULT THE REPO, AND TO MAKE GOOD ON THE PAYMENTS THAT WE ARE BEHIND ON, UNTIL THE SITUATION IS RECTIFIED. THEY HAD NO IDEA THE PEOPLE CAME TO PICK UP THE CAR WEN I SPOKE TO MR. LYNCH AT 12:20 PM. I TOLD HIM I HAVE THE TITLE; IT IS ILLEGAL TO REPO A CAR THAT WE OWN. HE AGREED AND HAD SAID Neddy, the account manager had GIVEN SPECIFIC INSTRUCTIONS TO NOT HAVE THE CAR REPOD UNTIL AFTER 3:30 PM EASTERN STANDARD TIME WHICH THEY DIDN’T FOLLOW. He disagrees with neddy’s decision, but at this point he says its out of his hands and we have to g=take legal action, take them to court, and also call the redemption center to show proof we do own the car and to get it back.A couple months later we had received the clear title to the car. I was baffled, called the dealership and they told us they messed up on our paperwork and needed the title back. I kindly obliged, under one condition; send us proof we are financing and not leasing. The reason I asked this was because in January of 2008, I received my monthly GMAC bill in the mail and noticed some terms looked different. I compared it to the last month’s bill, and saw it changed from a finance to a lease, and the monthly payments left went from 18 to 30 something. That’s when I started calling gmac nonstop. No one would help me, and they just kept saying they would have someone call me back.

I told her simply, get me the correct paperwork so we can get this all right and fixed, and ill send you a payment. But get this fixed first. This is so crazy, confusing and upsetting.

Well, Neddy called at least 3 times a day for the next 2 weeks harassing us for a payment…she would not provide anything to us. On May 20th, about a week after speaking with Neddy I was upstairs putting my daughter down for a nap, came downstairs, listened to the voicemail messages and there was one from 8:45 am that morning from a man named “ mr lynch in the resolutions department “ who stated I had to call him back by 3:30 pm eastern standard time asap. I went outside first to get the mail and then I planned on calling him the moment I came back inside. When I walked outside, lo and behold, my car was GONE. I called the police, they told me that Pontiac ordered the repossession, and they faxed a copy to me. Funny thing is….the license plate the repo man was looking for was NOT MY CAR’s license plate; the plate was from my old G6 I leased; the plate I had for MY CAR is for the ONE we own. Wrong license plate you guys have. So how did he pick up a car with incorrect plates? How did he know that was the right car? He couldn’t‼! He ILLEGALLY TOOK MY CAR; HE STOLE IT.

Finally in march 2009 I was so fed up, confused, and had figured it out on paper that I thought we were still paying for a car we already owned free and clear as per the title, and since no one EVER got back to me regarding this whole mess….i stopped making payments. Then someone would pay attention. And yes they did. So finally they started listening to our problems, and forwarded our calls up and up the ladder until it fell in the lap of this lady named Neddy who claimed she was the Vice President’s assistant. She told me that we do not own the car, the title I have means nothing, we still owe about $5,000 to finish up the lease and then we would have to turn it in in November or December….i do not remember which month it was that she told me. I told her, look, I don’t have the new paperwork from when we transferred the lemon g6 to the torrent…can you please forward me the contract so my husband and I can read it and then we will pay again….but we need to know whats really going on! Its not fair to us! She said she didn’t have the paperwork either and that’s why she was calling me. Apparently, according to neddy, she didn’t even have in her system that we had the torrent, and that we gave the g6 back to the dealership in February this past year and still owed $5,000 on the returned vehicle. I lost it after that.
I had my 2 year old’s car seat, all my money in my console hidden, my two prescriptions hidden in there since I had just picked them up from the pharmacy the eveningprior to this incident, and I had about 50 shirt and pants of my husbands that I put in the car that morning to drop off at the dry cleaners after my daughters nap.

Called 1-877-845-8862 THIS IS THE REDEMPTION CENTER TO GET OUR CAR OUT OF REPOSESSION, EXPLAIN THAT PONTIAC DEALERSHP MADE A HUGE ERROR AND SENT US THE TITLE BEFORE HAVING US PAY THIS OFF. THEY HAVE NO PAPERWORK AT FREEHOLD PONTIAC SHOWING WE EVEN HAVE THE PONTIAC TORRENT. THEY SHOW WE HAD THE G6, AND TURNED IT IN.

So I went back and forth with the redemption department. I sent them a copy of my free and clear title. No liens, no one on there but BRADLEY C. Galen, my husband. They ignored me. Then I got a letter in the mail stating we had until May 31st to go to PPP to pay the money owed which was approximately $1400 to get our car back before it went to auction. We went to PPP May 26th to pay….but…..the car was gone. Already sent to the auction in Maryland. And our money in the car was gone our prescriptions were gone and so were half of our clothes. We called Manalapan police and they took our report. So did Marlboro twp police regarding the car being stolen from us. This is all going to court soon.

We want our car back. I lost my job due to this because I still have no transportation. I have a 2 ½ yr old daughter who I cant drive anywhere unless I rent a car or borrow one because our credit is ruined now that a repossession is on our report. Brad Galen had 3 Pontiacs in the last 5 yrs, always paid on time, was a loyal customer and this is the way it ended. We need this resolved. If I have to bring it to the courts again and let the news stations know, the bbb and shame on you I will but I don’t want to go that far because I am not the type of person to seek revenge. But in this case we were taken advantage of, left to rot.

If you have any conscience or feelings at all you will make this right, and look at the attached Clear Title and purchase agreement of the Pontiac torrent we have.




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