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GMAC Complaint - Cadillac repair service - Cadillac EXT
GMAC Complaint

GMAC Complaint

kjoye's Picture Reviewed by kjoye


Cadillac repair service - Cadillac EXT

On March 17th, my 2005 Cadillac Escalade was taken to the dealership in Bend for regular mainenance/service as well as a tire rotation. At the time of the service, the vehicle was in perfect condition and had no issues or problems.

It should be noted this vehicle is a second vehicle in our family and is only driven on occasion as I have a work vehicle assigned in my profession. Approximately 2-3 weeks after the service, a friend noted to me the front right tire was missing its hub cap. Also at that time, I noted the oil pressure gauge was reading zero and appeared nonoperational.

I noted this is the second time I have taken this vehicle to this particular dealership and last time, the hub cap was missing after tire rotation as well. At that time, 1/26/13, a hub cap was missing after service as well. As a result of the 2013 incident, the repair shop replaced the hub cap as it has obviously stayed on for 90,000 miles and was only missing after they "serviced" the vehicle.

Two to three weeks after the service, I called Cadillac service in Bend where the service was done to advise them of the damage to the vehicle. At that time I spoke to an adviser I believed was named "David" (but unsure about the name) who told me it was close to closing time and they would look around the shop and would call me back. I never received a call back.

The reason for the delay in advising the shop of the damage can be explained easily by advising I have been working night shifts, away at training and have not driven the vehicle on a regular basis.

On 4-17-14, I again contacted my Cadillac dealership service department who told advised me he "could do nothing for me" about the hub cap but would see if he could offer one at a discount price. Jeff told me the vehicle was a 2005 and "these things happen."

I then asked Jeff about the non-operative oil gauge and he offered me a "diagnostic" exam at no charge but told me any repair would be my responsibility as he had no idea why the sensor would be damage by a service. At that time, I told Jeff to have a good day and hung up on him.

Jeff then called back and offered the same assistance as far as a hub cap at a discount price since he was sure it was not their fault the cap was missing and a diagnostic free of charge with subsequent repairs paid for out of my pocket.

Since this vehicle was in perfect condition and neither of those items were broke prior to Cadillac of Bend touching the vehicle, it is obvious how/when the damage occurred and I only ask the vehicle be placed back in operational condition.

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