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GMAC Complaint - lack of customer service
GMAC Complaint

GMAC Complaint


lack of customer service

To whom it may concern,

I have purchased 2 brand new trucks. One in Oct. 2002, I bought a 2003 Silverado and the next year I purchased a 2004 Silverado Duramax. I received our monthly statement to be paid in September for the 2004. The remaining balance for this truck was only $785.33. Our monthly was $750. We sent in the payment for the full amount of $785 to pay off the truck. They received this payment and posted it on 9/29, it was due on 9/30. I then received another bill for $33.11. I called customer service to find out why they were charging me for a late charge that was there early. I talked to a Rochelle and she said that she would put in a request to have it cancelled and she would call me the next day. She never called me back. I called again a week later and talked to a John. He told me he would take it off and it would take 24hrs to hit the account. Two weeks later, I receive a phone call from your collection agency. That I was late on the $33.11. I told them what happened and he seen on the file that what I was saying was true. He then told me to call customer service again. I call again and reach Rochelle, she says that she would put me on hold and talk to her supervisor. I wait for over 5 minutes and she or the system hangs up on me. I call back again, having to wait on hold for someone to pick up
again. This time I get a Mark. I then again explain everything that has happened. He tells his supervisor and she says that she will take off the $33, but I would have to pay for the late fee. Explain to me why I would have to pay for a late fee for a $33 late fee that was a day early? Then they transfer me to a higher department that informs me that the late fee was from February 2005. None of my statements have ever said that we were late and owed a late fee. Is this a way to get as much money out of people at the end of their payments? Because, I just received my last statement for the 2003 and they are again trying to charge me another late payment on it. I was looking forward to the 2010 Camaro to come out, but if this is the way you treat a customer that "had been" a loyal Chevy customer, I will be looking elsewhere for the rest of my new vehicles. Your customer service rep's where rude, uninformed,and never followed through on any of their duties. I was told at one point the "John misrepresented himself". Since when is it the customers fault? If anyone of them would have done their "duties", this issue would have been taken care of 3 weeks ago. I would really like a reply or even a call with an explanation of what the heck is going on. Because I really can't believe that with all the problems with sales in your company that you would be willing to lose more customers. You might think that this is a petty issue for the late charges, but it became a problem when spending $70,000 between 2 trucks that you would try to "nickel an dime" me at the end and then treat me like this. I really think that someone might want to know how their customer service is doing and correct it before losing any more customers.
Rhodona Berkhiem
Broomfield, CO 80020
303-438-1266 after 5pm
303-435-5390 before 5pm

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